"My computer has a virus. What do I do now?"

PC's are susceptible to viruses - also called malware, spyware, trojans, loggers, ad-ware  worms, and many other nasty things.  No matter what you call it and despite every good intention, precaution and expensive protection software, that pesky code can still find its way into your system to wreak havoc and digital destruction. You've heard the horror stories.

...and now, it's happened to you.  Your computer is making weird faces and doing things without your permission.  You cannot access the internet.  There are popups all over your screen. Your Aunt and your neighbor both report that they've received emails from you that you most certainly did not send.  You may not be able to log onto your computer at all.  The virus on your computer may be obvious, or it may be subtle.  Some viruses are designed to hide from the user, others are made to lock your system down immediately.

When you bring your system in to General NanoSystems with a known or suspected infection, we're going to offer you two primary options: 1) Remove the virus, and 2) Format/Windows Re-install.

What does this mean for you and your computer?  Why would you choose one or the other?  

Here's the breakdown...

1.       Virus Removal
- Multi-step process removes the virus, and attempts to repair affected files
- Leaves your data intact
- Leaves your programs installed and intact
- $149
Concerns: This repair is 99% effective, however, in some rare cases some of your files may be permanently infected, thus requiring the second solution - Format/Windows Re-install.

2.       Format/Windows Re-install
- 100% certain to eliminate the virus
- Formats/erases your system's hard drive
- Re-installs Windows using your existing license
- Completely erases ALL data (files, documents, music, pictures, etc)
- ALL programs (including Office, Word, etc) will need to be re-installed
- $99 (Desktops), $99 (Laptops)
Concerns: Your files will be erased.  If you can't afford to lose the data, there may be ways to avoid this.  We recommend making regular backups of all data (pictures, photos, documents) BEFORE it becomes a problem. (We offer this as a service)

So, if you suspect that your computer has contracted a virus (or if you're sure of it), bring it in to our shop and let a technician assess which option would be best for you.  If you have any questions about the diagnostic process or about any repair, call us at (612) 331-3690, or stop by.

Have a great Thursday everyone!
-- General NanoSystems Inc, Service Department